Create 3.15 Quality Service Project

1 service goal

Provide consumers with the best service and be the best service brand in the industry.

1 service goal

Provide consumers with the best service and be the best service brand in the industry.

5 service bases

1. Service basis: complaint resolution rate, service satisfaction, service team construction, service network construction, service standard management.

2. Service slogan: professional service, synchronized with you!

3. Service commitment: implement the national "Three Guarantees" regulations.

4. Service development direction: "Customer-oriented, parallel development of sales and service" as the guiding ideology, and "integrity" as the core service conceptEstablish a mutually beneficial relationship with customers and create use value for customers.

5. Service conditions: In the following situations, you cannot enjoy our free warranty service, you can choose paid service (labor fee + material fee).

(1) The purchase date is more than one year.

(2) Product damage caused by violation of product instructions.

(3) The product serial number, barcode number, and warranty sticker are changed or deleted.

(4) Product failure and damage caused by force majeure, such as fire/earthquake/flood, other natural disasters, or abnormal power/voltage.

(5) Appearance damage such as scars/stains during use.